TREx Support Matrix

The TREx Support Matrix is a self-help aid to direct TREx users to the appropriate support person based on the type of issue.

Consult this table for TREx access or logon issues:

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Who To Contact: District Registrar ESC TREx Coordinator TEA Support Online Resource
New TREx user needs access to TREx       Log in to TEAL or request a new TEAL account 
TREx user forgot password       Did you forget your password?
User having problems logging into TEASE or TREx 1st 2nd 3rd  

 

Consult this table for TREx functionality issues:

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Who To Contact: District Registrar ESC TREx Coordinator TEA Support
User experiencing performance issues or receiving system unavailable messages 1st 2nd 3rd
User having difficulty exporting student information from local student information system 1st 2nd Contact SIS vendor
User having difficulty reloading exported file into TREx 1st 2nd 3rd
User needs assistance creating a records request, fulfilling a request, or sending a high school transcript 1st 2nd 3rd
Local student information system does not contain data needed for TREx records transfer, or data is formatted incorrectly 1st 2nd Contact SIS vendor
User needs assistance with reports or searching transaction history 1st 2nd 3rd

 

Consult this table if you are having difficulty with another campus or district:

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Who To Contact: District Registrar TEA Support Online Resource
A campus outside your district is requesting that you fax or mail records 1st 2nd Refer to the Overview section of the most current TREx Data Standards document
A campus outside your district wants to fulfill your record request via fax or mail 1st 2nd Refer to the Overview section of the most current TREx Data Standards document
You did not receive complete student information; for example, missing attachments, special education records, grades, coursework, or assessment information 1st 2nd Refer to the Overview section of the most current TREx Data Standards document

 

 To contact TREx Support email TREx@tea.texas.gov.